Are BBB Ratings reliable?

Are BBB Ratings reliable?

BBB ratings represent the BBB's opinion of how the business is likely to interact with its customers. The BBB rating is based on information BBB is able to obtain about the business, including complaints received from the public. ... BBB ratings are not a guarantee of a business's reliability or performance.

Is the BBB corrupt?

Through its investigation into the organization and its practices, CNNMoney found that the BBB's rating system is seriously flawed -- resulting in grades that appear to be arbitrary and change erratically.

Can the BBB actually do anything?

While the BBB cannot force a company to do anything, the BBB does offer consumers valuable insight into companies and may be able to resolve issues through arbitration.

How important is a BBB rating?

When you become accredited by the Better Business Bureau, you show that your company supports the BBB's efforts to promote truth in advertising and integrity in business. Your BBB Accreditation permits the BBB to offer your customers and community important dispute resolution and inquiry services.

Do companies care about BBB complaints?

Because the BBB archives information about businesses, unanswered complaints are considered unflattering by consumers. Therefore, it is advisable that companies deal with complaints to keep their business records clear and so that it doesn't dissuade future potential customers.

Are BBB complaints Anonymous?

Tips on Filing a Complaint The BBB won't process anonymous complaints, so you'll be required to provide your contact information in any complaint you file with them. Additionally, BBB complaints must include the company's name and enough information to forward the complaint to the company.

Does filing complaint BBB do anything?

BBB complaint process is to help two parties resolve a dispute. ... The BBB Dispute Resolution Counsellor (who handles the complaint) works with both parties to try and help them come to their own mutually acceptable resolution. BBB acts as a neutral third party, and does not make a decision to resolve the matter.

What does an F BBB rating mean?

BBB assigns grades from A to F with pluses and minuses. A+ is the highest grade and F is the lowest. The grade represents BBB's degree of confidence that the business is operating in a trustworthy manner and will make a good faith effort to resolve any customer concerns.

Why would a company not have a BBB rating?

There are a number of reasons BBB will never limit its reporting to Accredited Businesses only: ... Consumers are looking for truthful, accurate and unbiased information and they come to bbb.org to get it – and that benefits you as an Accredited Business. 2. Ratings and Accreditation are not the same thing.

Why is my business not rated by the BBB?

In some cases, BBB will not rate the business (indicated by an NR, or "No Rating") for reasons that include insufficient information about a business or ongoing review/update of the business's file. BBB Business Profiles generally explain the most significant factors that raise or lower a business's rating.

Can a business respond to a BBB review?

Just like complaints, BBB confirms that a marketplace interaction took place between the reviewer and the business, then BBB gives the business an opportunity to respond to the review. While we’d like to be able to promise that every review comes from a real consumer every time, experience shows us that is nearly impossible to guarantee.

How are customer reviews vetted by the BBB?

Just like complaints, customer reviews are vetted by BBB team members and sent to the business prior to being published online. This helps us ensure that an interaction did take place between the customer and the business, and it gives the business an opportunity to respond to the review.

What kind of rating does the Better Business Bureau give?

The BBB is a joke, we consumers will just have to keep reviewing the reviewers and look to other customer reviews to get the truth about a company. They give a horrid shipping partner company (Pitney Bowes) with hundreds and hundreds of bad reviews on every site, including on the BBB site itself, an A+ rating!!!!