Can you trust BBB ratings?

Can you trust BBB ratings?

According to the bureau's website, “BBB ratings are not a guarantee of a business's reliability or performance. BBB recommends that consumers consider a business's BBB rating in addition to all other available information about the business.”

Do BBB reviews matter?

Better Business Bureau (BBB) reviews should matter to you and your business....So, at least for the foreseeable future, I see the Better Business Bureau as a good use of money from our budget.

1. The BBB isn't just about SEO. ...
2. BBB accreditation doesn't hurt. ...
3. It can help you do better.

What happens if you don't respond to a BBB complaint?

Consumer will be notified of the business response when the BBB receives it and will be asked to respond. If the business fails to respond, the consumer will be notified. Complaints are generally closed within approximately 30 calendar days from the date filed.

How long do complaints stay on BBB?

Three years How long do complaints remain on a companies record? Three years or exactly 36 months from the date that they are closed-not filed. I didn't know the BBB took complaints on non-accredited businesses? We do take and process complaints on accredited and non-accredited businesses.

Can a business respond to a BBB review?

Just like complaints, BBB confirms that a marketplace interaction took place between the reviewer and the business, then BBB gives the business an opportunity to respond to the review. While we’d like to be able to promise that every review comes from a real consumer every time, experience shows us that is nearly impossible to guarantee.

How are customer reviews vetted by the BBB?

Just like complaints, customer reviews are vetted by BBB team members and sent to the business prior to being published online. This helps us ensure that an interaction did take place between the customer and the business, and it gives the business an opportunity to respond to the review.

What kind of rating does the Better Business Bureau give?

The BBB is a joke, we consumers will just have to keep reviewing the reviewers and look to other customer reviews to get the truth about a company. They give a horrid shipping partner company (Pitney Bowes) with hundreds and hundreds of bad reviews on every site, including on the BBB site itself, an A+ rating!!!!

What happens if you post a positive BBB review?

Even when you take time to post a positive review of a non-member company, BBB probably first tries to extract a gratuity from the firm to even allow the review to appear on their site. The purpose of the internet is to disseminate information, not hide or lose it.